Return and Exchange Policy

Welcome to our store! We always strive to provide our valued customers with an exceptional and hassle-free shopping experience. To ensure your satisfaction, we offer a clear and straightforward return and exchange policy as outlined below:

Exchange Policy:

  • Products can be exchanged within 7 days from the date of receiving the order.

  • The product must be in its original condition, unused, undamaged, and with all accessories included (if applicable).

  • The customer bears the shipping costs for exchanges unless the reason is due to an error on our part (e.g., incorrect or damaged product sent).

  • Customized products (e.g., made-to-order items) are not eligible for exchange.

Return Policy:

  • Products can be returned within 7 days from the date of receiving the order.

  • The product must be in its original condition, unused, undamaged, and with all accessories and original packaging included.

  • The refund will be processed using the original payment method after the product is inspected and confirmed to meet the return conditions.

  • Shipping fees are non-refundable, unless the return is due to an error on our part.

  • Customized products or items sold at a discounted price (clearance sales) are not eligible for return.

Steps for Exchange or Return:

  1. Contact us through the communication channels provided on our website.

  2. Explain the reason for the exchange or return and attach photos of the product (if necessary).

  3. We will provide you with all the instructions to complete the exchange or return process.

Additional Notes:

  • The store reserves the right to reject any exchange or return request if the above conditions are not met.

  • We recommend packaging the product securely when returning it to avoid any damage during shipping.

We are always happy to assist you and wish you a pleasant shopping experience!